- Summary (no title)
- themes:
- emphasize the problem you identified => the solution you implemented
- positive outcome or impact on the team, product, or business (strong action verbs)
- Core Technical Contributions
- Software Development & Problem Solving
- Direct technical contributions
- Incident Management, User Trust, Testing and Quality Assurance
- OpenTHC API and Platform contributions
- Business Operations & Efficiency
- Operations Management
- Daily tag up
- Maintenance Mondays
- Triage Thursdays
- User Advocacy and Customer-Centric Engineering
- Phone support queue participation
- Webinar Wednesdays
- Leadership and Strategic Initiatives
-
Project Management
- Initiating and Streamlining Key Processes
- reducing time of daily meeting, effective meeting managment, improved decision making
- Instilled confidence and disclipline into our small team
- weekly triage meetings, and a themed 'maintenance monday' (talk about the why and outcome)
- Bridging Technical and Business Needs
- Cross-functional collaboration
-
Government Solutions
- Opportunity Identification & Pursuit
- Comprehensive Proposal Development
- Cross-Organizational Collaboration & Partnership Management
-
Marketing and Sales
- Content & Thought Leadership
- Strategy Development & Execution
- Advocacy & Public Relations
-
Public Projects
- USA-DE
- USA-MA
- USA-MI
- USA-WA
- USA-GA
- USA-VT
-
Original
I really like working at OpenTHC.
Some of my roles and responsibilities included: