Summary (no title)
- themes:
- emphasize the problem you identified => the solution you implemented
- positive outcome or impact on the team, product, or business (strong action verbs)
Core Technical Contributions
- Software Development & Problem Solving
- Direct technical contributions
- Incident Management, User Trust, Testing and Quality Assurance
- OpenTHC API and Platform contributions
- Business Operations & Efficiency
- Operations Management
  - Daily tag up
  - Maintenance Mondays
  - Triage Thursdays
- User Advocacy and Customer-Centric Engineering
  - Phone support queue participation
  - Webinar Wednesdays
Leadership and Strategic Initiatives
- Project Management
- Initiating and Streamlining Key Processes
  - reducing time of daily meeting, effective meeting managment, improved decision making
  - Instilled confidence and disclipline into our small team
  - weekly triage meetings, and a themed 'maintenance monday' (talk about the why and outcome)
- Bridging Technical and Business Needs
- Cross-functional collaboration
- Government Solutions
- Opportunity Identification & Pursuit
- Comprehensive Proposal Development
- Cross-Organizational Collaboration & Partnership Management
- Marketing and Sales
- Content & Thought Leadership
- Strategy Development & Execution
- Advocacy & Public Relations

Original

I really like working at OpenTHC.

Some of my roles and responsibilities included:

Matthew Walther